Facility Services
Austen provides a full spectrum of facility services, tailored to ensure the seamless, safe and efficient operation of your buildings, systems, and infrastructure. From routine maintenance to complex multi-site portfolios, we ensure operational reliability, compliance, and long-term asset value.
Whether managing a single facility or a national network, Austen provides transparent, responsive, and cost-effective service delivery with measurable outcomes. Our integrated approach covers HVAC, electrical, plumbing, general trades, and compliance, with a strong focus on preventative maintenance and lifecycle asset planning.
Backed by our ISO-certified Integrated Management System, we combine technical expertise with digital workflows to deliver scalable solutions across the commercial, health, strata, aged care, government and industrial sectors. Our team is committed to safe work practices, environmental responsibility, and operational excellence — ensuring every project reflects our high standards of service, reliability, and performance.
At Austen, we don’t just maintain assets — we protect their value, improve efficiency, and support our clients in delivering better places to live, work, and operate. Contact us today to learn how we can support the seamless operation of your facility.
Our Comprehensive Solution
Austen provides a wide range of facility services designed to keep your operations running smoothly. Our comprehensive solutions include:
- Asset and lifecycle management
- Building maintenance and repairs
- Mechanical, electrical and plumbing services
- Grounds and external maintenance
- Cleaning, hygiene and waste management
- General Servicing
Our experienced team utilises proven systems and processes to deliver high-quality services tailored to meet the specific needs of your facility. Whether it’s routine maintenance or addressing urgent issues, Austen is equipped to handle all aspects of facility management, ensuring the longevity and efficiency of your assets.
Austen End-To-End Services
Our team delivers comprehensive, end-to-end facility services designed to optimise the performance, compliance, and longevity of your assets and infrastructure in both single-site and national portfolios. Our end-to-end services include:
- Routine and reactive maintenance
- Essential services compliance reporting
- Asset lifecycle tracking and preventative maintenance planning
- 24/7 emergency response and fault resolution
- Soft services coordination (cleaning, waste, hygiene)
- Minor works, make-goods, and facility upgrades
- Project and site management for facility refurbishments and reconfigurations
- Commercial and clinical environment support, operational continuity planning
- Site audits, risk mitigation, and contractor management
- De-fits, strip-outs, and reconfigurations as part of broader facility transitions