Formerly ICM Project Solutions icm

Our Approach to Insurance Repairs

Across our business, we pride ourselves on our customer first approach. During insurance repair works this includes liaising with loss adjusters, insurance builders, property owners and tenants.

With all insurance repairs, we appoint a dedicated client manager as a primary point of contact. Additionally, we put great emphasis on our teams building strong relationships with project stakeholders through reliability, accountability, and open lines of communication at all stages.

Our client managers and site team members understand the sensitive nature of insurance repairs, the claims process, and the need for stakeholders to work together to achieve a fast and efficient outcome for all.

Types of Insurance Repair

Below are just some of the Insurable Events that Austen Building Group can assist with:

  • Storms including hail or cyclone
  • Major catastrophic events
  • Make-safes
  • Floods
  • Escape of Liquid (EOL)
  • Fire and heat
  • Impact damage
  • Forced Entry
  • Domestic damage including tenants
  • Commercial and Industrial accidents

All services are applicable across residential, commercial and strata properties.

Major Event Response

Austen Building Group offers a 24/7 Emergency Response services with experienced teams ready to mobilise from our South-East Queensland headquarters. Onboarding of claims are received by out out-of-hours team, and immediately issued to our administrators for triaging, distribution and scheduling.

From Queensland hailstorms and cyclones to property damage, from mechanical breakdown or break-ins; our teams will respond as quickly as possible to secure and make-safe your premises while helping to minimise disruption, further damage and cost.

Notable catastrophic events Austen Building Group has assisted with:

  • 2017 Cyclone Debbie (Airlie Beach)
  • 2018 Adelaide Torrential Rain
  • 2019 Sunshine Coast Hailstorm
  • 2019 Gold Coast/Logan Hailstorm
  • 2020 Halloween Hailstorm (Ipswich, Logan)
  • 2021 Northern NSW Hailstorm
  • 2022 Brisbane Floods

Quality & Workmanship

Austen Building Group operates within ‘Austen Integrated Management System’ – AIMS for short. This ensures we handle matters pertaining to quality, environmental risk and occupational health and safety quickly and efficiently. Our quality assurance measures ensure that a high standard of works is achieved by our teams and subcontractors at all times. We carefully select the products we use and partner with suppliers and contractors who align with our values and quality standards.

We are also a Zero Harm business and take a highly tailored approach to workplace health and safety that ensures no individual (employee or not) is exposed to potential harm. All our staff and contractors deserve to return home safe and without injury at the end of every day, and we actively tailor our OH&S policies to ensure this is the case.

QBCC License: Builder – Open 1205372
Master Builders Qld Member: 73607
NDIS Provider No: 4-FTG92KY